Welcome to Great Buy! We appreciate your trust in our products and services. This Return and Refund Policy outlines the terms and conditions related to returns, refunds, and exchanges. Please read this policy carefully before making a purchase.
1. Product Information and Responsibility
1.1 Product Details:
- We strive to provide accurate product information on our website.
- However, please note that product pictures, videos, and descriptions are sourced from various online platforms.
1.2 Physical Product Variation:
- The physical product may not always match the exact appearance described in pictures or videos.
- We do not claim responsibility for any discrepancies between the displayed images and the actual product.
2. Return Eligibility
You can return an item(s) purchased within 7 (seven) days of placing the order under the following conditions:
- The item is not what was originally ordered.
- The item has defects or damages.
- The item is received in a damaged (defective) condition.
- The returned item is unused.
- The return request is made within 48 hours of receiving the product.
3. Return Process
- Contact our customer support team at [customer support email] to initiate the return process.
- Provide relevant details, including your order number and reason for the return.
- Our team will guide you through the return procedure.
4. Refund Process
- Once we receive the returned item, we will inspect it.
- If the return meets the eligibility criteria, we will process the refund.
- Refunds may be issued in the form of store credit or returned to the original payment method (e.g., payment card).
5. Great Buy’s Rights
- We reserve the right to accept or deny return claims.
- We may modify this policy without prior notice.
- Visit our website for the most up-to-date version of our policies.
6. Legal Considerations
- While no Pakistani federal law mandates a return policy, some states have specific rules.
- Ensure compliance with local laws where your business operates.
